In addition to online access to their pension accounts plan members can also call our helpdesk for:

  • Information on investment options and fund performance - including fund prices, objectives and major holdings
  • Account services - such as balance and general enquiries, fund switching for existing accounts and / or future contributions
  • Transactions - such as updating their details, transferring in and out, and ‘at-retirement’ guidance
  • Requests for printed material - such as pension guides and fund factsheets, annual reports, written confirmation and statements

Pensions Service Centre

Calling within the UK: 0800 3 68 68 68 International calls: (+44) 1737 838 585 Monday to Friday, 8am to 6pm (UK time).

By post

Fidelity Pensions Management, Beech Gate, Millfield Lane, Tadworth, Surrey, KT20 6RP