If your employer offers you access to a Fidelity Retirement Plan, contact your company contact for details of how to join.

Once you have received your Plan information, the Fidelity Service Centre team will be happy to talk through any aspect of your Plan with you.

Contact the Service Centre:


In the UK: 0800 3 68 68 68. Outside the UK: (+44) 1737 838 585. Lines are open Monday to Friday, 8am to 6pm (UK time).

By post

Service Centre, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP

Help with international dialing codes

Should you wish to discuss account specific information please have your telephone PIN or password to hand when calling. 

The Service Centre offers these services:

  • Account balance
  • Switching investments
  • Transfer information
  • Find information on your investment options
  • Fund prices
  • Past investment performance
  • Provide fund investment objectives
  • Provide literature such as factsheets and further detail on the investment options available in your Plan

Fidelity's representatives have a thorough understanding of the Rules of your Plan and are there to help resolve any queries you may have.

Our complaints procedure

We take all complaints extremely seriously and do our best to resolve them satisfactorily and as quickly as we can. Find out how we handle complaints.