COVID-19 your questions and answers

Important information - please keep in mind that the value of investments can go down as well as up, so you may get back less than you invest. This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to an authorised financial adviser.

We are committed to helping you amid COVID-19, during this period of change and increased market volatility and are taking extra steps to be responsive to your needs. To help you stay informed we will continue to update this list of questions and answers with topics that are most relevant for our participants at this time.

How is COVID-19 impacting the markets? I’m concerned about the impact of market changes.
How concerned should I be during this downturn? Where can I find out about my investment options?
How can I continue to contact you during COVID-19?
How is the Fidelity business set up to provide a good service during these uncertain times?
Can I pause my contributions? And if I do will my employer’s contributions stop also?
I am concerned about my finances. Where can I go for help and guidance?
I’m concerned about my investments; can I get any advice from Fidelity?