Support Available
Everyone’s financial journey is different, and those differences can affect how much you build for retirement.
Your pension reflects your life, including your career path, time out of work, confidence with financial decisions, personal responsibilities and access to financial support.
Even small differences, such as contributing less, starting later or delaying decisions, can lead to a lower retirement income over time. Rising living costs can also affect how far your savings go in retirement.
Small, consistent actions today can make a meaningful difference in the future.
When You Might Need Extra Support
Sometimes your circumstances may change, or you may need additional help.
- Health conditions or accessibility needs
- Changes in personal circumstances
- Financial difficulty or uncertainty
- Feeling overwhelmed by financial decisions
Support Available from Fidelity
Fidelity can provide additional support if your circumstances change or you need extra help.
Fidelity aims to listen and respond with care, helping you make decisions in a way that works for you.
Important: Fidelity can only provide this support if you let them know about your needs or circumstances.
- Flexible communication, including how and when you are contacted
- Accessible formats such as large print, braille, audio or easy-read versions
- Neurodiverse-friendly options, including tailored formats for ADHD or dyslexia
- British Sign Language interpreter services
- Extra help with processes, including understanding or completing forms
- Specialist support teams trained to support customers in different situations