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Contact us

If you need an answer to a question you can search for a topic in our Help & Support section, or call our Service Centre – all the details are below – and one of our associates will be happy to help.

Manage your account through PlanViewer

You can make changes to your account using our online account management system, and it might be quicker than calling us.


Change your address

Depending on your Plan’s rules, you can change your address, phone number, personal email address and the date you’ve selected for retirement.


Get a valuation

Check your Plan value, rate of return, the change in your investments and your most recent contributions. You can also see an estimate of what your final pension pot may be worth.


Transfer a pension to us

If your scheme allows, you can use our online transfer tool to transfer pensions from previous employers to us.

Find what you need in our Help & Support section

If you’re finding it hard to understand your pension, we have lots of resources to help.

Our guides and factsheets cover every subject from investment funds and tax relief, to annual allowances and tips on how to get the retirement income you need. 

And if you need to plan for more support – or think you may need to support someone in the future with their finances – you can find out how to set up a Power of Attorney.

Go to Help & Support

If you need more help

Our Workplace Investing Service Centre team is here to answer all your questions. Just call us and one of our associates will be happy to help.

Our associates have a thorough knowledge of the rules of your Plan and can help you by:

If you’re a financial adviser, a family member, or you have Power of Attorney and you want to discuss account-specific information, make sure you have your telephone password when you call.


Workplace Investing Service Centre

You can speak to one of our associates about any aspect of your account. We’re open Monday to Friday, 8am to 6pm (UK time).



We can’t discuss account information by email but we will respond within two working days and arrange to speak to you when it’s convenient.


How to make a complaint

We aim to provide the highest level of customer service but if you aren’t completely satisfied, let us know. We’ll do our best to resolve your issue satisfactorily and as quickly as we can.