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Contact us

Speak to one of our helpful associates.

Need help

Whether it's finding out how to access your account or transfer a pension, Help & Support is a quick and convenient way to answer your questions.

View Help & support
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Manage your account through PlanViewer

You can make changes to your account using our online account management system, and it might be quicker than calling us.

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Change your address

You can change (depending on your Plan's rules) your address, phone number, personal email address and the date you have selected for retirement by logging in to PlanViewer and going to My Profile.

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Get a valuation

See your Plan value, rate of return, the change in your investments and your most recent contributions. You can also see an estimate of what your final pension pot may be worth.

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Transfer a pension to us

If your scheme allows, you can use our online transfer tool to transfer pensions from previous employers to us.

How we can help

Our Workplace Investing Service Centre team will be happy to talk through any aspect of your Plan. Our pension associates have a thorough understanding of the rules of your Plan and are there to help resolve any queries you may have.

If you are a financial adviser, a family member or have power of attorney on the account, and wish to discuss account-specific information, please have your telephone password available when calling.

Our team will be happy to talk through any aspect of your Plan, including:

 

  • Providing transfer information
  • Your retirement income options
  • Taking tax-free cash
  • Additional factsheets and further details around your plan’s investment options
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Workplace Investing Service Centre

You can speak to one of our associates about any queries you have about your account. We're open Monday to Friday, 8am to 6pm.

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Email

Please be aware that we're unable to discuss account information by email. We aim to respond to emails within 2 working days.

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Our complaints procedure

While we constantly strive to provide the very best products and services possible, we also realise that sometimes our customers may not be entirely satisfied. Find out how we handle feedback, and how