Whether it's finding out how to access your account or transfer a pension, Help & Support is a quick and convenient way to answer your questions.View Help & support
Speak to one of our helpful associates.
You can make changes to your account using our online account management system, and it might be quicker than calling us.
You can change (depending on your Plan's rules) your registered address, phone number, personal email address and even the date you have selected for retirement by logging in to PlanViewer and going t
See your Plan value, rate of return, the change in your investments and your most recent contributions. You can also see an estimate of what your final pension pot may be worth.
If your scheme allows, you can use our online transfer tool to transfer pensions from previous employers to us.
Our Workplace Investing Service Centre team will be happy to talk through any aspect of your Plan. Our pension associates have a thorough understanding of the rules of your Plan and are there to help resolve any queries you may have.
If you are a financial adviser, a family member or have power of attorney on the account, and wish to discuss account-specific information, please have your telephone password available when calling.
Our team will be happy to talk through any aspect of your Plan, including:
You can speak to one of our associates about any queries you have about your account. We're open Monday to Friday, 8am to 6pm.
Please be aware that we're unable to discuss account information by email. We aim to respond to emails within 2 working days.
While we constantly strive to provide the very best products and services possible, we also realise that sometimes our customers may not be entirely satisfied. Find out how we handle feedback, and how