Check and update my contact details

After you log in to PlanViewer, you can find the Personal information page in the ‘My profile’ menu or go to ‘Quick links’ on your home page and choose Personal details. Any details you can update will have an edit hyperlink you can click on. These include: 

• Telephone Number 
• Mobile Number 
• Personal Email Address 
• Date Selected for Retirement 

If your employer allows you to update your address, you can do that here as well. Please contact your employer to update any details that you can’t edit online. If you no longer work for the company that sponsors the plan, you need to  contact us to update your details. 

If you want to update your address or contact details, you will need to log in  to your online account on PlanViewer. From here, select 'My profile' from the top of the page and Personal information or go to ‘Quick links’ on your home page and choose Personal details. If you can update your details, they will have an edit hyperlink you can click on. 

Please call us on 0800 3 68 68 68 if you can’t update your address or contact details online. 

If you need to change your name on your account, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA, along with other documents depending on the reason for your name change: 

Please  contact us  to request the change. 

To update your date of birth, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA. 

Please  contact us  to request the change. 

If your gender is incorrect in our records, please send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA. 

If you want to update your gender, you need to send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA showing your previous name, along with a copy of the Deed Poll certificate showing your new name. 

Please  contact us  to request the change. 

To update your National Insurance (NI) number, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA, along with one of the following documents: 

• A copy of any posted HMRC document confirming your NI number dated within the last 12 months, or 
• A copy of a payslip dated within last 3 months, or 
• A copy of your NI card 

Please  contact us  to request the change. 

If you want to update your personal email address, you will need to log in to your PlanViewer account. This will take you to the home page. From here, select 'My profile' from the top of the page and Personal information. Or go to ‘Quick links’ and choose Personal details. 

Click on Edit next to ‘Personal email address’ to update this field. Don’t forget to verify your new email address with a one-time passcode. 

Please note we cannot update work email addresses as this can only be done by your employer. 

To update your title, please  contact us.

To update your marital status, please  contact us.

If you don't have a passport or a UK driving licence issued by the DVLA, you need to send in an original or certified copy of your supporting documents. 

If sending a certified copy of a document, this must be signed by an independent person (who's not a member of your immediate family) who is one of the following:

• A member of staff from a regulated financial services business 
• A barrister, solicitor or notary public 
• A judge or magistrate 
• A chartered accountant 
• A financial adviser authorised by the Financial Conduct Authority 
• A police or customs officer 
• A GP or dentist 
• A teacher 

All certified documentation should clearly show: 

• The words "I have seen the original document and I certify this to be a true copy of the original"  
• In the case of government-issued documents containing photographs, this should also state that the photograph is a true likeness of the individual
• The certifier's signature and printed name in full  
• The date of signing  
• Details of the certifier's professional capacity/job title  
• The certifier's full address and postcode  
• The certifier's telephone number  

Please send these to: 

Fidelity Pensions Management 
Beech Gate 
Millfield Lane 
Tadworth 
Surrey 
KT20 6RP 
United Kingdom  

We will try and translate your documents and update our records. We may be limited to languages that use English script; however, we will tell you if we cannot translate your documents. We may contact you if we need more information from you, including a certified translation at your own cost.