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A&O Shearman Pension Scheme

Welcome to your guide to the Defined Contribution (DC) Section of the A&O Shearman Pension Scheme. You can find information about the Defined Benefit (DB) section of the A&O Shearman Pension Scheme at https://www.myallenoverypension.com/booklet/aohome.asp.

Important: You can also find further information about Fidelity, and other helpful information pages in the links at the top of this page. Note however that these are not specific to you or to the A&O Shearman Pension Scheme.

Fidelity International (the Scheme administrator)

Beech Gate
Millfield Lane
Lower Kingswood
Tadworth
Surrey
KT20 6RP
Telephone: 0800 3 68 68 68 

Moneyhelper

If you have general requests for information or guidance concerning your pension arrangements contact:

MoneyHelper
120 Holborn
London
EC1N 2TD
Telephone: 0800 011 3797
Online: moneyhelper.org.uk

Complaints

If you have a complaint or dispute in relation to any aspect of the Scheme, you should raise the matter with Fidelity in the first instance.

If, having raised matters for the Trustee's attention, you do not feel your concerns have been adequately dealt with, the Trustee has an Internal Dispute Resolution Procedure that should be followed. A copy of the procedure may be obtained from the Library section of this site.

The Pensions Ombudsman

The Pensions Ombudsman may be able to investigate any complaint or dispute that the early resolution service is unable to resolve for you. Contact with The Pensions Ombudsman about a complaint needs to be made within three years of when the event(s) you are complaining about happened – or, if later, within three years of when you first knew about it (or ought to have known about it). There is discretion for those time limits to be extended. The Ombudsman can be contacted at:

The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU
Telephone: 0800 917 4487
Online: pensions-ombudsman.org.uk
Email: enquiries@pensions-ombudsman.org.uk 

The Pensions Regulator

There is a regulatory body that oversees the running of pensions. The Pensions Regulator can intervene where Trustees, employers or professional advisers fail in their duties. For more information about The Pensions Regulator, please contact:

The Pensions Regulator
Telecom House
125-135 Preston Road
Brighton
BN1 6AF
Online: thepensionsregulator.gov.uk
Email: customersupport@tpr.gov.uk

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This information is not a personal recommendation for any particular investment, you are responsible for deciding whether an investment is suitable for you. In doing so, please remember that past performance is not a guide to future performance, the performance of funds is not guaranteed and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. You should regularly review your investment objectives and choices and if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser.
 

This website is issued by FIL Life Insurance Limited. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales No. 3406905, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP. Fidelity, Fidelity International, the Fidelity International logo and the F symbol are trademarks of FIL Limited.

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