If you need an answer to a question you can use our Help & Support section. Alternatively, call or email our Service Centre – all the details are below – and one of our associates will be happy to help.
You can make changes to your account using our online account management system, and it might be quicker than emailing or calling us.
Depending on your Plan’s rules, you can change your address, phone number, personal email address and the date you’ve selected for retirement.
Check your Plan value, rate of return, the change in your investments and your most recent contributions. You can also see an estimate of what your final pension pot may be worth.
If your scheme allows, you can use our online transfer tool to transfer pensions from previous employers to us. Before taking action, read our transfer factsheet to understand the potential risks.
If you’re finding it hard to understand your pension, we have lots of resources to help.
Our guides and factsheets cover every subject from investment funds and tax relief, to annual allowances and tips on how to get the retirement income you need.
And if you need to plan for more support – or think you may need to support someone in the future with their finances – you can find out how to set up a Power of Attorney.
Go to Help & SupportOur Workplace Investing Service Centre team is here to answer all your questions. Just call us and one of our associates will be happy to help. Our associates have a thorough knowledge of the rules of your Plan and can help you by:
If you’re a financial adviser, a family member, or you have Power of Attorney and you want to discuss account-specific information, make sure you have your telephone password when you call.
You can speak to one of our associates about any aspect of your account. We’re open Monday to Friday, 8am to 6pm (UK time).
You can email us if you need to update your personal details such as name, gender, marital status. We’ll reply with a secure email so you can send us a scan or photo of the document(s).
You can use the contact details on this page to call or email us. Or you can write to us at Fidelity Pensions Management, Beech Gate, Millfield Lane, Tadworth, Surrey, KT20 6RP.
Please note we will be closed on the following dates over the Christmas period:
| Wednesday 25th December | Closed |
| Thursday 26th December | Closed |
| Saturday 28th December | Closed |
| Sunday 29th December | Closed |
| Wednesday 1st January | Closed |
