Keep your details safe

To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you are absolutely sure that the request for them is genuine.

Eight things that Fidelity will never do...

  1. Call or email to ask for your password
  2. Ask you to email or text your password, personal or financial information
  3. Email you a link to a page which asks for your log-in details
  4. Call to advise you of investment opportunities
  5. Send someone to your home to collect information or cash, or to offer investment opportunities
  6. Ask you to carry out a test transaction online
  7. Provide investment services through any mobile app other than our official app
  8. Ask you to authorise the transfer of funds to a third party or to hand over cash

Here to help

If you have any doubt over whether a caller is genuine, please contact our UK-based Customer Services team on 0800 3 68 68 84 (or on +44 1737 838262 if you are outside the UK).

How Fidelity protects you

Fidelity understands the importance of keeping your personal information secure. We use proven, industry-recognised security tools and processes to achieve this.

Spotted suspicious activity? Call us on 0800 3 68 68 84 (or on +44 1737 838262 if you are outside the UK)

Constant review and improvement
Automatic log off and safety lock
Green traffic light address bar
Cifas Protective Registration

Cybersecurity for everyone

Help and advice for staying safe at home, at work, online and on the move.

Read our booklet
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How private is your personal Information?

See how easy it can be for fraudsters in this video.

 

How you can protect yourself

While we ensure that we employ the best security, there are a few things that you can do yourself to help ensure the security and privacy of your information.

Spotted suspicious activity? Call us on 0800 3 68 68 84 (or on +44 1737 838262 if you are outside the UK)

Update your antivirus software
Update your operating system
Use strong passwords
Enable security features on your wireless network
Protect your paper documents
Educate yourself about fraud and scams
Alert Cifas
Report suspicious activity to Fidelity