Looking after our members, colleagues and their families is our priority. To ensure we can give help to you in the most effective way, we have established wider online resources and are regularly updating our questions and answers and expert news and insights. In addition, you can:
- Continue to manage your account online. See the value of your pension, review investment performance and check your investment options in PlanViewer. Please note if you haven’t logged on before you will need your account reference number in order to register. This can be found on your annual benefit statement and all correspondence sent by us.
- Explore more of our website. We have lots of useful information including interactive tools as well as factsheets and expert insight including views on recent events and what it could mean for your investments.
If you still need to contact us directly, our Pensions Service Centre is open and can be reached by email or telephone. We are experiencing higher than usual volumes of calls and emails and we would be grateful if you could use our website and PlanViewer in the first instance and only call or email if absolutely necessary. We're very sorry if you experience a longer than usual wait time, we hope you understand it is a very busy period for our teams. Our client services team will be doing their best to respond as soon as possible.
Contact us by email: firstname.lastname@example.org Please be aware that we're unable to discuss account information by email. We aim to respond to emails within 2 working days.
Or by telephone in the UK: 0800 3 68 68 68; International calls: (+44) 1737 838 585.
Our hours are Monday to Friday, 8am to 6pm (UK time).