Contact us
If you need an answer to a question you can use our Help & Support section. Alternatively, call or email our Service Centre – all the details are below – and one of our associates will be happy to help.
Manage your account through PlanViewer
You can make changes to your account using our online account management system, and it might be quicker than emailing or calling us.
Change your address
Get a valuation
Transfer a pension to us
If you’re finding it hard to understand your pension, we have lots of resources to help.
Our guides and factsheets cover every subject from investment funds and tax relief, to annual allowances and tips on how to get the retirement income you need.
And if you need to plan for more support – or think you may need to support someone in the future with their finances – you can find out how to set up a Power of Attorney.
BSL video interpreter
If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter by clicking on the Video Relay Service link below.
There may be times where we need to speak to you, so to arrange this we will provide your email address to InterpretersLive! to send you an email arranging a date and time for you to contact us.
If you need more help
Our Workplace Investing Service Centre team is here to answer all your questions. Just call us and one of our associates will be happy to help. Our associates have a thorough knowledge of the rules of your Plan and can help you by:
- Providing pension transfer information
- Explaining your options for taking tax-free cash and retirement income. Read more about how this process works when you call us
- Providing you with factsheets and further details about your Plan’s investment options
If you’re a financial adviser, a family member, or you have Power of Attorney and you want to discuss account-specific information, make sure you have your telephone password when you call.