Check and update my contact details

After you log in to PlanViewer, you can scroll to the 'Update personal information' tile where you will find the 'Personal information' page. From here, you can click to edit: 

• Telephone Number 
• Mobile Number 
• Personal Email Address 
• Date Selected for Retirement 

If your employer allows you to update your address, you can do that here by clicking the 'Edit' link. Please contact your employer to update any details that you can’t edit online. If you no longer work for the company that sponsors the plan, you need to contact us to update your details. 

If you need to change your name on your account, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA, along with other documents depending on the reason for your name change. Copies can be made either by scanning or taking a photo with your phone.

If you don't have a passport or a UK driving licence, you need to send an original or certified copy of your supporting documents. You can find more information about sending supporting documents below.

Please contact us by email or phone to request the change.

To update your date of birth, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA. 

Please contact us by email or phone to request the change.

If your gender is incorrect in our records, please send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA. 

Please contact us by email or phone to request the change.

To update your National Insurance (NI) number, you should send us a copy of a valid passport or current UK photocard driving licence issued by the DVLA, along with one of the following documents: 

• A copy of any posted HMRC document confirming your NI number dated within the last 12 months, or 
• A copy of a payslip dated within last 3 months, or 
• A copy of your NI card 

Please contact us by email or phone to request the change.

If you want to update your personal email address, you will need to log in to PlanViewer. This will take you to the home page. From here, scroll to the 'Update personal information' tile where you will find the 'Personal information' page. 

Click on Edit next to ‘Personal email address’ to update this field. Don’t forget to verify your new email address with a one-time passcode. 

Please note we cannot update work email addresses as this can only be done by your employer. 

Please contact us by email or phone to request the change.

Please contact us by email or phone to request the change.

If you don't have a passport or a UK driving licence issued by the DVLA, you need to send in an original or certified copy of your supporting documents. You can find more information about sending supporting documents below.

We will try and translate your documents and update our records. We may be limited to languages that use English script; however, we will tell you if we cannot translate your documents. We may contact you if we need more information from you, including a certified translation at your own cost.