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Public Complaints Data
Fidelity International is one of the UK's largest investment management groups. Through FIL Life Insurance - a Fidelity company - we administer investments on behalf of 404,971* members of Workplace Pensions and keeping them happy is our highest priority.
The table below shows how we handled feedback between 1st July and 31st December 2025, from customers who may have felt disadvantaged or inconvenienced when dealing with us.
Please take the scale of our business and our open approach into account when considering these statistics or making comparisons.
| H2 2025 | Opened | Opened per 1,000 Customer Accounts | Closed | Closed within 3 days | Closed > 3 days but within 8 weeks | Upheld | Main Cause of Complaints |
|---|---|---|---|---|---|---|---|
| Decumulation, life & Pension | 517 | 1.28 | 492 | 22% | 67% | 46% | Other general admin / customer service |
Please note that opened and closed figures are unlikely to be the same. A complaint can be opened in one six-month period and closed in a following period.
* As of 31st December 2025
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This information is not a personal recommendation for any particular investment, you are responsible for deciding whether an investment is suitable for you. In doing so, please remember that past performance is not a guide to future performance, the performance of funds is not guaranteed and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. You should regularly review your investment objectives and choices and if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser.
This website is issued by FIL Life Insurance Limited. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales No. 3406905, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP. Fidelity, Fidelity International, the Fidelity International logo and the F symbol are trademarks of FIL Limited.
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