Skip Header

Public Complaints Data

Fidelity International is one of the UK's largest investment management groups. Through FIL Life Insurance - a Fidelity company - we administer investments on behalf of 379,845* members of Workplace Pensions and keeping them happy is our highest priority.

The table below shows how we handled feedback between 1st July and 31st December 2023, from customers who may have felt disadvantaged or inconvenienced when dealing with us.

Please take the scale of our business and our open approach into account when considering these statistics or making comparisons.

H2 2023 Opened Opened per 1,000 Customer Accounts Closed Closed within 3 days Closed > 3 days but within 8 weeks Upheld Main Cause of Complaints

Decumulation, Life & Pensions

622 1.64 623 57% 40% 29% Other general admin / customer service

Please note that opened and closed figures are unlikely to be the same. A complaint can be opened in one six-month period and closed in a following period.

* As of 31st December 2023